Redapto

Support teams stagnate.
We turn feedback into progress.

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Custom evaluations catch missed intents, SOP gaps, and poor replies — so humans and AI agents get better every day.

Run realistic simulations to spot weak spots, missed intents, and prompt failures before they ever reach a customer.

Turn insights into instant feedback. Close performance loops, improve CSAT, and scale quality.

What we do

Quality Assurance
Evaluate human and AI agents with custom rubrics tailored to your workflows. Catch SOP gaps, missed intents, and compliance issues in real time.
Simulation Testing
Stress-test your support flows before launch. Detect where agents fail, prompts break, or policies fall short — before it reaches customers.
Feedback & Training
Turn QA insights into action. Auto-generate training loops, highlight recurring issues, and help every agent improve with less manual review.
Your use case!
We’ll work with your team to define the right metrics, build custom evaluation, and integrate them into your stack, across use cases